Testimonials
Sinus
"I am very impressed with the whole staff. Diana is great. She makes you feel comfortable. I can’t say enough about Dr. Hepworth. I am glad that Dr. Naemechek referred me to him. Very good bedside manner. Doesn’t make you feel like you just asked a “dumb” question. Keep up the good work. Your family would be proud of you.
Thank you so much. Have a Happy and Healthy 2008.
Take care and God Bless"
Carol D.
"Dr. Hepworth,Thank you so much! Since my last appointment with you at the end of October my feeling of health has grown exponentially. I have to give so much credit to your knowledge, professionalism and supportive staff. Once again, thank you. Thank you for gaining the wisdom to treat my unique case. Thanks for your comfort and confidence. As the new year begins, I have a year marked with medical troubles, but I move forward into 2008 sensing vitality, strength and endurance. I hope your up and coming year is filled with personal growth and the ability to share your incredible gifts.
Sincerely,"
Erick A.
"I always have a “good time” receiving the excellent care you give.
I know the nurses by name and have been fortunate enough to have both Lipkin and Hepworth care for me over the years. Both doctors are truly gentle, kind people.
Amy L.
To Carol, Dr. Hepworth, Diane and all the staff, I am so grateful to all of you for your care for me on the day before Thanksgiving. I was getting rather desperate and all of you helped me so much.
May you have a wonderful Holiday Season with those you love.
Thank you again."
Elizabeth M.
"Dear Carol, I have been a patient at several medical clinics over the years and I sincerely compliment Associates of Otolaryngology as the best by far of any clinic I have ever gone to for treatment. I am very pleased that my daughter-in-law recommended Dr. Dragul and his clinic.
My praise includes the terrific team of experts including Dr. Dragul, Dr. Hepworth, Colleen, Debbie, Donna, Jody and Kelli. I may have missed a few names; however, all of the above members are truly outstanding professionals. They are very knowledgeable, take adequate time to thoroughly answer questions, and have many other characteristics that deserve praise.
Dr. Dragul was very thorough in detecting the cause of my hoarseness, phlegm in my nostrils and throat and in recommending medication that helped minimize the problems. He also recommended that I consult with Dr. Hepworth for further evaluation of my sinuses and the problems he felt were the result of my sinuses.
Dr. Hepworth is indeed an outstanding specialist in sinus care and, in particular, sinus surgery. He carefully examined my sinuses, ordered cat scans and reached a conclusion that surgery was the best solution to correct my condition. I had surgery on February 6, 2008, and I can tell that the surgery has made a major improvement. It iw remarkable that Dr. Hepworth’s patients offer nothing but praise to him because of his surgical expertise and the significant improvement after surgery. Colleen and Debbie also deserve special consideration as they are very professional, take time to explain the proper methods of using medications prescribed by the doctors and they offer adequate time to answer all questions before and after treatment and surgery.
Jody provided me with documentation prior to surgery and she thoroughly explained all the guidelines prior to and after surgery. She is an excellent pre-surgery contact since she is so friendly and calm.
Donna is another superb member of your team. She is very knowledgeable in all areas of audiology and has dedicated adequate time to investigate techniques to improve my hearing with new hearing aids. She fine-tuned my hearing aids and now they consistently provide much better hearing. Whoever selects and hires the professional members of your team does an outstanding job!!!
Sincerely,"
Jim C.
"My physician is Dr. Hepworth. He is absolutely AMAZING! He has had to “drag” me to appts., surgeries and earned my trust 100% (+)! He is very open, honest and blunt with me (I’m hard-headed). I have him to thank for a beautifully straight nose and feeling better (sinus issues/allergies)! Thanks, Dr. Hepworth!!! The nurses that get the pleasure of stabbing me weekly with needles –Traci, Maggie and Kathy…they are FABULOUS! They make me feel welcome, ask me how I’m feeling and seem genuinely concerned/interested in my health, wellness, comfort and life in general. It makes it easier to come in and get poked weekly. I’m happy here and recommend Associates of Otolaryngology often.
Thank you for making me feel better- health-wise and physically (with my straight nose!) I am very grateful for everything!"
Teresa E.
Allergy
"Dr. Lipkin was wonderful. He took the time to thoroughly explain everything.
Carla was wonderful as well. She was very upbeat and patient."
Michele H.
"Everyone was on time. Jenny was terrific in her pre-exam analysis and Dr. Lipkin was kind and thorough. Good job!"
Richard W.
"I would like to pass on my very positive experience with your company and specifically Kathy.
I have gone through the allergy shot program and had an exceptional experience. Kathy and the other nurses made the weekly “sticking” a truly painless event. Not just because the actual shot did not hurt, but their personalities made me feel like I knew them on a personal level which made the twenty minute wait periods much more bearable.
On my last visit, I was informed Kathy was retiring. I hope she gets a > great send-off, she is going to be hard to replace."
Daryl M.
"Where are the pictures of the Allergy Clinic ladies on the website? Don’t be shy!
I have been a patient of Dr Draguls and the Allergy Clinic for almost 4 years! I never thought that I would look forward to going to visit doctors office, but I have had only wonderful experiences with the teams.
I truly believe that Dr Dragul saved me from years of discomfort with his attention to me as a patient and knowledge of what options were available when my surgery (almost 4 years ago) made us all aware of an unknown condition!
I am forever in your debt!"
Joyce S.
"My husband has been seeing Dr. Lipkin for several years and he has always wanted me to join him while seeing a doctor. We are both pleased with the doctor and his staff for the high degree of professionalism and dedication to their work. To consider seeing any other doctor is certainly out of the question because we have been treated so well. The nursing staff, especially Ginny, and the allergy staff, especially Kathy have been so very nice and accommodating at all times. It’s like seeing old friends whenever we go there."
Albert and Dorothy R.
Cosmetic
Dr. Picerno
“We wanted to Thank-You so much for the care and time you gave for Mariah. We could really tell you had personal interest. You were so wonderful after surgery and before, very reassuring. And Thank-You too for the follow-up call. I’ve told my friends and family about that and they were all quite impressed. Thank-You so much for all your terrific care.”
Josh, Sarah and Mariah S.
“Thank-You for your care. You are compassionate, kind, patient, gentle, and understanding. Thank-You for everything.”
Sincerely,
Sue E.
“I can’t say enough about Dr. Picerno. I look younger and feel great. She is the most kind and caring Doctor I’ve ever met.”
S. L.
“I wanted to Thank-You for all of your help with my surgery. You are such a kind and compassionate person and I appreciate all that you have done for me since I moved to Denver.”
Sincerely,
Amy K.
Dr. Picerno
“Randy and I wanted to Thank-You for “fixing” Kyle. We appreciated your efforts in fitting him first thing in the morning and then rushing over after a crazy day to repair his nose. I know that Kyle was glad to simply get it over with. Thanks for everything.”
Randy and Kelly S.
Dr. Picerno
“I can’t begin to tell you what a “lift” my surgery has given me! You’re a wonderful surgeon and a very caring person. Thank-You so much!”
Vic Q.
“I wanted to Thank-You for my radiance and for helping me explore options for future procedures. When I first came to meet you, I was very nervous about cosmetic surgery due to my past experiences. Over the past few months, you have made me feel extremely comfortable. You did an amazing job of listening to my concerns and making sure I was completely happy with my results. I will definitely recommend your services to my friends and family. Thank-You again.”
Sincerely,
Tani T.
To All
“Thank-You so much for all your encouragement and TLC. I am forever grateful. I look forward to continuing car at Faces First.”
Karen Y.
Dr. Picerno and Staff
“I just wanted to Thank each and everyone of you for everything you do and all your kindness, consideration, patience and professionalism. Dr. Picerno you have a beautiful gift of being a great Doctor and Surgeon!! Thank-You, hugs to all of you.”
Judi C.
Dear Dr. Picerno
“Thank-You for the excellent medical care and personal care you have given our son, Scott. We have been praying that he would be put in the hands of extremely competent Doctors, which he has. We ask that God blesses you and your family and that he continues to bless you practice.”
Carl & Dolores E.
“Thank-You for making me feel beautiful when I didn’t feel so good on the inside.”
Barbara J.
"Dr. Raval – Very attentive and always answers all my questions in great detail. He is worth the wait (surgery scheduling wise).
Allergy – Weekly shots, I love to come in weekly! I appreciate that everyone seems to know who I am. Maggie, Tracy and Cathy are such a joy.
Billing – After 2 surgeries I had to make payments to pay off my balance! Thanks for the flexibility since I am a single mom with lots of medical debt.
Thanks –"
Valerie S.
"To whom it may concern:
When I initially spoke with Dr. Raval I was very nervous about having surgery on my nose. In fact, I visited the office many times looking for other alternatives to my surgery. Needless to say I went through with my surgery and am very pleased with the results. Thank you Dr. Raval!!
I have visited the Harvard office multiple times with my post-operative appointments. In my multiple visits to the office I have come to know 2 employees at the office that have provided exemplary customer service; Diana and Pat.
Diana has been a wonderful, upbeat source of support as I have traveled down this road of recovery. She is always cheerful and interested in my progress.
Pat greets me with a cheerful smile and works to get me seen quickly and efficiently. In fact, during one of my last visits, I somehow got missed, Pat noticed and asked the nurse to work me in, since a mistake occurred. She did all of this without me bringing it to her attention. Great customer service!
Thank you for making this process easier for a very nervous patient! Your staff is a great asset to your office.
Sincerely,"
ENT
"From the first person who answers the phone, through an exam, I feel as if each person is “thinking of me.” I dread going to a doctor, so thanks for treating my ailment as well as compassion for me."
Sandra T.
"My experience so far has been excellent. The staff is very professional.
Jody in particular has given me exceptional service, answering my questions and calling me back within a reasonable time. And when calling this office, the phone is answered promptly with no need to go through 8 or 9 prompts to actually talk to a person."
This is a very well-run group."
Donald J.
"Hi Diana,
Just a quick note to thank you for your hard work helping me get my plane > ticket transfer fee waived on February 26. I know my request must have > been a huge inconvenience on a Monday when you were swamped with patients and I sincerely appreciate it. That day is a blur in my memory with faxes and phone calls flying back and forth, but it did the trick and I got my ticket without paying the extra $100 and I owe it all to you! You have incredible patience, generosity and a flair for dealing with frantic people and I am very grateful. So, sit back, relax and have a treat on me!"
Kathy M.
"Tracy,
Thank you for all your help in getting my medication straightened out with my new insurance. I know it created a lot of excess work for you. Thank you for all you did for me.
Sincerely,"
Teresa B.
"The staff is very professional and on your first visit the staff treat you informatively and with ease.
The doctor and nurse were attentive to my story and explained what was going to happen with today’s visit and what surgery will do presently and in the future.
Donna, the surgery scheduling nurse, was very helpful and informative. She explained the after surgery procedure and the worst case scenario wait time from an insurance aspect."
Richard L.
"I had quite an experience that started when I was having problems breathing thru my nose. After consulting with Dr. Dragul he informed me that I had a deviated septum and that it could be corrected. He told me that my breathing would be greatly improved after the procedure. He asked if I had any questions. I told him only one. If I can breath better after the procedure wouldn’t I snore louder at night during my sleep? He told me that he could correct that too but it wasn’t covered by insurance and he would correct it with not additional cost to me. I decided to go ahead and get it done. As I remember it after the surgery it was uncomfortable when the packing in my nose was removed but got over that quickly. The office made a follow-up call to me to see how I was doing and I let them know that I was having headaches. They told me to come back in to see Dr. Dragul. The headaches were in the temple areas of my head and the Dr. Told me this was unusual as most people if they have headaches experience them in the sinus area. Immediately he sent me to get an MRI. The MRI showed the Drs that I have an accracnoid cyst the size of a baseball next to my brain. They told me that it had been there all my life and it wasn’t the cause of my headaches or my bi-polar disorder but have it monitored yearly. The headaches went away and I felt fine thereafter. My breathing improved so much that I feel that I’m stealing other peoples’ air! Wow, what a difference. I was so impressed with the results that I sent my son to have the procedure done as he experienced problems breathing in Reno, NV. He was thrilled with the results as well and as for my snoring, my wife doesn’t hit me any more in the middle of the night. No more Breathe Right Strips. No more sleeping on the couch. My life is better in more ways than one as a result of having the procedure done, and as a bi-product of having the MRI done, I created a piece of stained glass art and have included a photo of the redheaded girl “in my head” with this testimonial."
Michael D.
"I see Dr. Lipkin every 4 months. He is the best. When I came to him the first time, I had horrible ear pain. Kaiser would not listen to me. He took care of my problem. I have never had the problem with the ear pain since seeing him.
You are the best Dr. Lipkin!
Thank you!"
Kathy J.
"Your doctors and staff are absolutely fantastic, especially Dr. Picerno, who is by far the best doctor I’ve had in my adult life. Her bedside manner is top-notch! Also, the nurses in the office and especially in the allergy lab, are so friendly. It’s not fun getting frequent allergy injections, but the staff in that department is so helpful in answering all questions, refilling prescriptions and making the patient feel welcome. This is truly a professional and friendly office – all around! Thanks for all that you do for us!!
Sincerely,"
Don M.
"I left CAAC after 10+ years due to their location and inability to keep up with my shots. I was told about this practice and am thrilled with the progress I have been able to make with my treatment. I have seen 3 of 5 physicians and all appear to have my best interest at heart.
The true relationship builder has been my experience with the shot nurses. They have coached me into looking at other alternatives such as xolair and are always encouraging me to not get frustrated.
Because of my experience with this practice I have recruited other patients who have faced similar problems with shot schedules."
Melissa F.
"Dr. Picerno is my primary physician at this practice, but I have also seen Drs. Dragul and Lipkin. I have been very pleased with the service, diagnosis and treatment I have received from all of these individuals.
The nurses in the area where I receive my allergy shots are exceptional. They are always friendly and patient oriented. Three people who can make you look forward to stopping by to be stuck in each arm have to be special.
I give this medical practice high marks in all aspects."
Larry B.
Lisa D.
"This is response to my last visit on January 8, 2008.
That would be Dr. Nicolette Picerno, MD. She was so kind and gentle while treating my severe nose bleed, it was just overwhelming. It has been nearly 2 weeks now and I have not had a single problem since she treated me.
I am most grateful for her. I would also like to mention four (4) more people in your office that deserve recognition for their outstanding dedication to helping your patients to the pinnacle of their ability. Their names are Diana, Andrea, Elysia and Pat. Thank you so much for being there when I needed you all.
Sincerely,"
Leonard R.
"In 2001, I selected Assoc. of Otolaryngology because I had a hearing problem. I was diagnosed as having numerous allergies which caused or aggravated my problem. Routine allergy shots over three years solved the problem. In 2006, we switched to Kaiser – but later regretted this decision. So in 2008, we switched back to UHC. One of the first decisions I made was to come back to A of O. I did this because the doctors and staff are excellent and take good care of me. It was like coming home again to caring people and a professional/friendly environment!"
Steve C.
"Dr. Dragul and the Associates of Otolaryngology have treated me and my family for over 32 years. Dr. Dragul placed tubes in my ears and performed reconstructive surgery on me when I was a small boy. When my son’s pediatrician told us that he also needed tubes, Dr. Dragul was my instinctive choice. The same person-centered care my mother remembers from 30 years ago is what my son receives today. When you visit Associates of Otolaryngology, you are more than “a patient” with a medical problem, you are “a person” in whom the physicians and staff take a genuine personal interest."
Todd M.
Sleep Apnea/Snoring
"I had a sleep study 3 years ago and it was determined I had moderate OSA – my options were UPPP or CPAP “mask”. I tried the mask and “we” didn’t get along – put off UPPP surgery because of all the negative reviews on internet (“worst pain I ever felt”…”like swallowing needles for a month, “ etc.). The prospect of going through that was scary. After several consultations with Dr. Dragul, and daytime fatigue becoming unbearable – I had UPPP and Turbinate reduction at same time (9/2007). Had surgery at 1:00 pm on a Wed. and went home that day – soft food diet (pudding, yogurt, ice chips) for 4 days – pain was not bad at all (had worse pain with strepp throat). Was back at work full time following Tues. and real food in 1 week post op! Am sleeping thru the night and dreaming again (1st time in 2 Yrs! Must be getting REM sleep). Dealing with Dr. Paul Dragul and his staff was a very pleasurable experience – He strives to be the best in his specialty and I would highly recommend him to anyone with OSA – It changed my life and I am grateful!"
Mark E.